Returns & Exchanges

RETURN POLICY

We pride ourselves on our product guarantee, we call it our “No Sweat Guarantee”. If there is a defect with any of our products, we'll make it right!

If you want to return or exchange an item because of fit or sizing, you can request this by using our Return Authorization Form and following the instructions as shown. https://our-l.ink/returnauthform

TO REPORT ANY DEFECTS/ISSUES WITH YOUR ITEMS:

Contact us directly at Support@our-store.co. Please include a photo of the item, the order number and indicate what the defect is. State if you want a replacement or a store credit.

What can be replaced or credited: Apparel with holes or other defects. Incorrect products (ex. ordered a tank top and received a t-shirt, ordered a small and received a large). Misprints that the customer and/or store owner are not at fault for (ex: wrong print on the wrong location or product). Damaged products (hole in bag or defective tub lid).

What cannot be replaced or credited: No replacements or credits will be accepted after 30 days of receipt of purchase. Cannot return or replace incorrectly ordered products or sizes.

Size/Fit Discrepancies: If the item is unused and in "new" condition, but simply does not fit as you prefer, you can request a return/exchange of the unit. It is at the discretion of the store owner to review the item and determine if they will accept it for resale as part of their on-site inventory. To request a return or exchange due to size, please fill out this form: https://our-l.ink/returnauthform

Refunds: Defects/issues must be reported within 30 days of receipt of purchase to qualify for a refund.

Replacements: Defects/issues must be made within 30 days of receipt of purchase to qualify for a replacement.